Terms
Last updated: September 2026
These Terms explain the basis on which you may use the SEND Family website, resources, events and educational content.
By using this website or accessing SEND Family content, you agree to these Terms.
1. About SEND Family
SEND Family is an educational initiative operated by Estate Plan Office Ltd.
SEND Family provides independent educational information and practical guidance to help parents and carers understand issues relating to future planning, including Wills, guardianship, trusts, inheritance, Lasting Powers of Attorney and planning for adulthood.
Website: sendfamily.org
Email: hello@sendfamily.org
2. Educational information only
The information provided by SEND Family is intended for general educational and informational purposes only.
SEND Family does not provide formal legal advice, regulated financial advice, tax advice or other regulated professional advice through its general website content, guides, workshops or educational resources.
The information we provide is designed to help families:
- understand important issues;
- identify questions they may need to consider;
- understand how different aspects of future planning may connect;
- prepare for discussions with appropriate professional advisers.
Information provided by SEND Family should not be treated as a substitute for advice based on your individual circumstances.
3. Individual circumstances vary
Estate planning, financial arrangements, benefits, care, capacity and family circumstances can be complex.
The appropriate course of action for one family may not be appropriate for another.
Before taking significant legal, financial or tax action, you should consider obtaining appropriate professional advice based on your own circumstances.
4. Professional services
From time to time, people who engage with SEND Family may choose to request professional services separately.
Where professional services are provided by Estate Plan Office Ltd or another professional provider, those services will be subject to a separate engagement process, scope of work and terms.
Nothing on the SEND Family website automatically creates a professional adviser-client relationship.
5. Accuracy of information
We aim to provide information that is clear, useful and accurate at the time it is published.
However, laws, regulations, tax rules, benefits rules, government guidance and professional practice can change.
We therefore cannot guarantee that all information will remain current indefinitely.
You should not rely on older content without checking whether the underlying rules or circumstances have changed.
6. Events, workshops and webinars
SEND Family may provide educational workshops, webinars, talks or other events.
These are designed to provide general education and guidance rather than individual professional advice.
Questions may be discussed during events, but responses should not be treated as personalised legal, financial or tax advice unless a separate professional engagement has been agreed.
Event formats, speakers, dates, locations and content may occasionally need to change.
7. Free guides and resources
SEND Family may provide guides, checklists, workbooks, videos, downloads and other educational materials.
Unless stated otherwise, these materials are provided for your personal, non-commercial use.
You may:
- download or print resources for your own use;
- share a link to SEND Family resources with other families;
- refer others to the SEND Family website.
You may not, without permission:
- reproduce substantial parts of SEND Family materials for commercial purposes;
- rebrand or republish SEND Family resources as your own;
- sell, license or commercially distribute our materials;
- remove copyright or attribution notices.
If you are a school, charity, parent-carer forum or other organisation wishing to distribute SEND Family materials more widely, please contact us.
8. Intellectual property
Unless otherwise stated, the content of the SEND Family website and SEND Family resources, including text, graphics, guides, illustrations, branding and educational materials, is owned by or licensed to Estate Plan Office Ltd.
All applicable intellectual-property rights are reserved.
Third-party trademarks, logos or materials remain the property of their respective owners.
9. Links to third-party websites
SEND Family may provide links to government websites, professional resources, booking platforms or other third-party services.
These links are provided for convenience and additional information.
We do not control third-party websites and are not responsible for their content, availability, privacy practices or services.
A link does not necessarily mean that SEND Family endorses everything provided by that third party.
10. Website availability
We aim to keep the SEND Family website available and functioning properly.
However, we cannot guarantee uninterrupted access.
The website may occasionally be unavailable due to:
- maintenance;
- software updates;
- hosting issues;
- technical problems;
- circumstances outside our reasonable control.
We may change, suspend or remove website content where reasonably necessary.
11. Limitation of responsibility
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Subject to that, SEND Family and Estate Plan Office Ltd are not responsible for losses arising solely from reliance on general educational information where individual professional advice should reasonably have been obtained.
We are also not responsible for decisions taken based on third-party information, websites or services that we do not control.
12. Acceptable use
You must not use the SEND Family website in a way that:
- is unlawful or fraudulent;
- interferes with the operation or security of the website;
- attempts to gain unauthorised access to systems or data;
- introduces malicious software;
- infringes the rights of SEND Family or another person;
- misuses SEND Family content for misleading or unlawful purposes.
13. Privacy
Your use of the SEND Family website is also subject to our Privacy Policy.
Add a link from the words Privacy Policy to the Privacy Policy page you have just created.
14. Changes to these Terms
We may update these Terms from time to time.
The current version will be published on this page together with the date of the latest update.
15. Governing law
These Terms are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction in relation to disputes arising from these Terms, subject to any rights that consumers may have under applicable law.
16. Contact
If you have questions about these Terms, please contact: